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CCVP(Cisco Certified Voice Professional)
642-437 CVOICE v8.0

Describe a dial plan

• • Describe a numbering plan
• • Describe digit manipulation
• • Describe path selection
• • Describe calling privileges

Describe the basic operation and components involved in a VoIP call

• • Describe VoIP call flows
• • Describe RTP, RTCP, cRTP, and sRTP
• Describe H.323
• • Describe MGCP
• • Describe Skinny Call Control Protocol
• • Describe SIP
• • Identify the appropriate gateway signaling protocol for a given scenario
• • Choose the appropriate codec for a given scenario
• • Describe and Configure VLANs

Implement Cisco Unified Communications Manager Express to support endpoints using CLI

• • Describe the appropriate software components needed to support endpoints
• • Configure DHCP, NTP and TFTP
• • Describe the differences between the different types of ephones and ephone-dns
• • Configure Cisco Unified Communications Manager Express endpoints

Describe the components of a gateway

• • Describe the function of gateways
• • Describe DSP functionality
• • Describe the different types of voice ports and their usage
• • Describe dial peers and the gateway call routing process
• • Describe codecs and codec complexity

Implement a gateway

• • Configure analog voice ports
• • Configure digital voice ports
• • Configure dial-peers
• • Configure digit manipulation
• • Configure calling privileges
• • Verify dial-plan implementation
• • Implement fax support on a gateway

Implement Cisco Unified Border Element

• • Describe the Cisco Unified Border Element features and functionality
• • Configure Cisco Unified Border Element to provide address hiding
• • Configure Cisco Unified Border Element to provide protocol and media interworking
• • Configure Cisco Unified Border Element to provide call admission control
• • Verify Cisco Unified Border Element configuration and operation

Describe the need to implement QoS for voice and video

• • Describe causes of voice and video quality issues
• • Describe how to resolve voice and video quality issues
• • Describe QoS requirements for voice and video traffic

Describe and configure the DiffServ QoS model

• • Describe the DiffServ QoS model
• • Describe marking based on CoS, DSCP, and IP Precedence
• • Configure layer 2 to layer 3 QoS mapping
• • Describe trust boundaries
• • Configure trust boundary on Cisco switches
• • Describe the operations of the QoS classifications and marking mechanisms
• • Describe Low Latency Queuing
• • Describe the operations of the QoS WAN Link Efficiency mechanisms
• • Enable QoS mechanisms on switches using AutoQoS
• • Configure Low Latency Queuing

642-447 CIPT1 v8.0

Perform initial set up of a Cisco Unified Communications Manager cluster

• • Describe Cisco Unified Communications Manager cluster architecture
• • Describe Cisco Unified Communications Manager redundancy designs
• • Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
• • Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Describe and configure Cisco Unified Communications Manager to support on-cluster calling

• • Configure a Cisco Unified Communications Manager group
• • Configure Cisco Unified Communications Manager profiles and device pools
• • Configure Cisco Unified Communications Manager templates
• • Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
• • Describe the tool for Auto-Registered Phones Support functionality

Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

• • Describe Cisco Unified Communications Manager digit analysis
• • Implement gateways
• • Configure route patterns
• • Configure route lists and route groups
• • Implement toll-fraud prevention
• • Configure digit manipulation
• • Describe the functions and usage of calling search spaces and partitions
• • Implement calling privileges

Describe and configure Cisco Unified Communications Manager media resources

• • Describe media resources
• • Configure MeetMe conferencing and software conferencing resources
• • Configure Music on Hold
• • Configure Media Resource Groups and Media Resource Group Lists

Describe and configure the Cisco Unified Communications Manager to support features and applications

• • Configure IP phone services
• • Configure Cisco Unified Communications Manager native presence features
• • Configure Cisco Unified Mobility

642-457 CIPT2 v8.0

Describe and implement centralized call processing redundancy

• • Describe device fail over
• • Configure call survivability
• • Configure Cisco Unified Survivable Remote Site Telephony operation
• • Configure Cisco Unified Communications Manager Express to provide redundancy
• • Configure MGCP Fallback operation
• • Verify redundancy operations

Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

• • Describe the issues with multi-site dial plans

Describe the differences between the various gateways and trunk types supported by Cisco Unified Communi-cation Manager

• • Implement trunks
• • Describe globalized call routing
• • Implement a numbering plan for multi-site topologies
• • Configure tailend hop off

Implement call control discovery and Cisco Inter Company Media Exchange

• • Configure Service Advertisement Framework Forwarder
• • Configure Service Advertisement Framework Client Control
• • Configure Service Advertisement Framework Call Control Discovery

Implement bandwidth management and Call Admission Control

• • Configure regions
• • Implement transcoders and MTPs
• • Configure locations
• • Implement RSVP agents
• • Implement SIP precondition
• • Describe functionality of a gatekeeper
• • Implement gatekeeper-based Call Admission Control
• • Configure Automated Alternate Routing
• • Configure multi-site Music on Hold

Implement mobility features

• • Configure Cisco Unified Communications Manager Device Mobility
• • Configure Cisco Extension Mobility

642-467 CAPPS v8.0
Configure Cisco Unity Connection

• • Choose the appropriate desktop messaging interface for client machines
• Integrate Cisco Unity Connection and Cisco Unified Communications Manager
• Configure Cisco Unity Connection system settings
• Describe call management options
• Configure call routing options
• Configure audiotext applications
• Configure Cisco Unity Connection partitions and search spaces
• Configure account policies, subscriber classes of service, and subscriber templates
• Import user accounts into Cisco Unity Connection
• Troubleshoot Cisco Unity Connection

Configure Cisco Unity Express using the GUI

• • Choose the appropriate desktop messaging interface for endpoints
• Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
• Configure Cisco Unity Express system settings
• Configure call routing options
• Configure auto-attendant
• Configure account policies, subscriber classes of service, and subscriber templates
• Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
• Troubleshoot Cisco Unity Express

Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

• • Describe VPIM
• • Configure VPIM on Cisco Unity Connection
• • Configure VPIM on Cisco Unity Express

Implement Cisco Unified Presence Solution

• • Describe the function and operation of Cisco Unified Presence
• • Describe Cisco Unified Presence solution components
• • Describe the Cisco Unified Presence solution communication flows
• • Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
• • Integrate Cisco Unified Presence with Cisco Unified Communications Manager
• • Integrate Cisco Unified Presence with Cisco Unified Communications applications
• • Troubleshoot Cisco Unified Presence

642-427 TVOICE v8.0

Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues

• • Describe the steps that can be used to identify a problem with a given unified communication system
• • Identify tools available for troubleshooting
• • Identify tools available for monitoring

Identify available tools to operate and troubleshoot a Unified Communications System

• • Describe troubleshooting and monitoring tools
• • Determine appropriate tools to use for troubleshooting and monitoring system
• • Correlate events based on traces, logs, debugs and output of monitoring tools
• • Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot registration issues

• • Troubleshoot issues with endpoint registration
• • Troubleshoot issues with gateway registration

Troubleshoot call setup issues

• • Troubleshoot intersite call setup issues
• • Troubleshoot intrasite call setup issues
• • Troubleshoot off-net call setup issues

Troubleshoot database issues

• • Troubleshoot database replication issues in Cisco Unified Communications Manager

Troubleshoot call control discovery and Cisco Inter Company Media Exchange

• • Troubleshoot Service Advertisement Framework Forwarder issues
• • Troubleshoot Service Advertisement Framework Client Control issues
• • Troubleshoot Service Advertisement Framework Call Control Discovery issues

Troubleshoot application issues

• • Troubleshoot Cisco Extension Mobility issues
• • Troubleshoot Cisco Unified Communications Manager Device Mobility issues
• • Troubleshoot Cisco Unified Mobility issues

Troubleshoot media resources

• • Troubleshoot Music on Hold
• • Troubleshoot conference bridges
• • Troubleshoot transcoders
• • Troubleshoot MTP

Troubleshoot voice quality issues

• • Troubleshoot echo
• • Troubleshoot dropped calls
• • Troubleshoot audio quality issues